Frequently Asked Questions
Is it safe to buy Neocash items from you?
The short answer to this question is “yes”, but we’re more than happy to elaborate!
We’ve been selling Neopets currencies and items for over a decade now so when it comes to keeping your account safe, we know what we’re doing. We’ve spent years perfecting what we do and keeping our customer’s account safe is our absolute top priority. After all, we love repeat customers and building a positive and lasting relationship with the people that buy from us is very important.
All of our stock is 100% safe, either traded for on Neopets or bought through the NC mall.
How does buying Neocash items work?
It’s pretty simple, really. Find the item(s) that you want in our shop and add them to your cart. You can use the search icon on the main menu to find particular items or just browse our shop and pick out things that you like. Once you’re happy that you have everything you need in your cart, complete your purchase by checking out.
Once we receive your order, one of our team will get onto sending the items over to your chosen destination account as soon as possible. The items will be sent over to your account using gift boxes, so it will just appear as though you have traded for them or they have been gifted to you.
How long does it take to receive my Neocash items?
Depending on the time of day, most orders will be processed within a maximum time of around 8 hours*. The majority of our orders are in fact completed much quicker than this and we do endeavor to send items out as soon as the order is placed when possible.
In the rare event that an item you have ordered is out of stock, a member of our team will contact you as soon as possible to let you know when we will have it back in stock. If you decide that you don’t want to wait, we would be more than happy to offer a full refund or replacement item(s) of the same, or higher value!
*during extremely busy periods we may need a little longer to deliver your items, but we will always keep you updated with the progress of your order!
An item that I want isn’t in your shop. Do you take custom orders?
Yes! Just because an item isn’t in our shop that doesn’t mean we don’t have it. There are thousands of Neocash items so it wouldn’t be practical or possible for us to list every last one, but we’re constantly adding new items to our shop. If you’re looking for an item that we don’t have for one reason or another, we can track down a trade on Neopets and obtain it for you!
Do you want to buy by Neocash populars?
Unfortunately we don’t buy Neocash items. Because we can’t be sure of the item’s origin or how they were obtained, it would be careless of us to risk passing unsafe items on to our customers. Our customers’ account safety is of absolute importance to us and we do everything we can to protect them.
What payment methods do you accept?
Buy Neocash Items are currently accepting payments through Paypal. We chose Paypal to process our payments because they are known globally for how safe their platform is and the buyer protection that they offer, the checkout process is also very simple and most people already know how to use Paypal.
You can checkout with or without a Paypal account and you have the choice of many different funding sources, such as your debit card, credit card or bank account.
Can my account be frozen for buying Neocash items?
Do you want to buy Neocash items but have a question?
If you have any questions or would like to discuss anything, we’d love to hear from you! You can reach out to us via social media or send us your question through our Contact page.